Privacy Policy

At Residence, we take your privacy seriously. This policy describes how we collect, use, and handle your data when you use our estate management platform. We are committed to protecting the personal information of estate residents, board members, and staff.

This policy applies to all users of the Residence platform, including estate administrators, residents, security personnel, and visitors who interact with our services.

We collect the following categories of information:

• Personal Information: Name, phone number, email address, and home address.
• Estate Data: Unit numbers, vehicle license plates (for gate access), and payment history.
• Technical Data: IP address, device type, browser information, and app usage patterns.
• Financial Data: Payment methods and transaction history (processed via Paystack).
• Visitor Data: Names and phone numbers of visitors registered through the platform.

Your data is used exclusively to facilitate estate operations, including:

• Generating and validating visitor access codes.
• Processing automated dues payments via Paystack.
• Sending critical estate announcements and payment reminders.
• Ensuring financial transparency for estate boards.
• Providing customer support and resolving disputes.
• Improving our platform based on usage analytics.

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Payment Processors: Paystack for transaction processing (PCI DSS compliant).
• Estate Management: Your estate board has access to resident data for administrative purposes.
• Service Providers: Cloud hosting and email service providers under strict data processing agreements.
• Legal Requirements: When required by law, court order, or government regulation.

We implement industry-standard security measures to protect your data:

• AES-256 encryption for data at rest.
• TLS 1.3 encryption for data in transit.
• Regular security audits and penetration testing.
• Role-based access controls (RBAC) for administrative functions.
• Multi-factor authentication for sensitive operations.

We retain your personal data for as long as your estate subscription is active or as needed to provide services. Financial records are retained for 7 years to comply with Nigerian tax regulations. After account termination, personal data is deleted within 90 days unless required for legal purposes.

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal requirements).
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to certain types of data processing.

Note: Some data may need to be retained as per your estate management bylaws or legal requirements.

We use essential cookies to maintain your session and preferences. We also use analytics cookies to understand how users interact with our platform. You can manage cookie preferences through your browser settings.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

Email: mail@residence.ng

Address: Residence Property Tech (Everden Technologies Ltd), Lekki Phase 1, Lagos, Nigeria